FAQ
I want to arrive after the check in time. What should I do?
Any guests wanting to check in after reception hours (11pm) should contact the hotel at least 24 hours prior to their arrival.
When possible we will try our best to accomodate. Any guests that arrive after this check in time without informing the hotel either directly or by the booking agent could be charged a additional £10.00.
I want to arrive before the check in time. What should I do?
Any guests wanting to check in before the check in period should notify the hotel at least 24 hours prior to their arrival. Early check in requests can't always be fullfilled due to current guests staying and housekeeping procedures. If possible we will try our best to get your room ready for your arrival.
I want to send/recieve a letter/item at your hotel for my arrival.
Guests should notify the hotel or head office as soon as possible. Please note any expeced letter/items sent to the hotel is at the guests risk.
Arrival:
Guests must arrive between 3pm and 11pm (unless pre-arrangements have been authorised, £10 fee applicable). If booked over phone or desk, the full amount or small deposit is taken from the customer, usually a charge for one night. Children must be accompanied by an adult.
Cancellations and No Shows:
There is no charge for cancellations and changes made 48 hours prior to arrival. Otherwise, in the event of a no show you will be charged for your booked stay.
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If card details are requested upon failure to authorise booking we must be contacted within 48 hours or your booking will be cancelled. If this falls on your arrival date, the room will only be held until 6pm.
Payment:
Payment is made upon arrival. We cater for debit and credit cards.
Departure:
Check out is until 10.30am.
Penalties:
Strictly no smoking within the hotel,
Any guests caught smoking may be expected to pay a fine.
Damages:
Damages incurred from guests will result in a fine to compensate for losses, which can be charged by card or cash.
Proof of Identification:
Photo ID is required for any guests wishing to pay via card during the check-in procedure in order to confirm card holder details are genuine.